It is easy to irritate customers. And some companies seem to specialize in this practice.
You have this issue with the heating equipment.
One of a famous and recognized brand which stands for quality and reliability (sic).
Because some of your family members are rather the chilly type, you call at 8:30 AM to the service desk.
An IVR (Interactive Voice Responder) guides you through a set of menus and possibilities.
Finally, the same IVR responds that the offices are open between 9:00 AM and 5:00 PM.
In short, you called to early, try again later on.
At 9:25 AM you call again.
Same IVR, same menu, same possibilities . same result: our offices are open between 9:00 AM and 5:00 PM
I guess their sales figures are as spectacular as their service.
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