There has been a lot written about good/bad customer service.
Let me add just one more thing (paraphrasing an icon of industry): it takes people with attitude to deliver unique customer service. This picture tells it all.
RetailDetail Article (NL)
RetailDetail published an article on big data and the impact of people on this technology.Talent Monitor was mentioned in this article.It is in Dutch, so get your dictionaries ready ;-)Here's the link:http://www.retaildetail.be/nl/news/algemeen/“mensen-bepalen-het-succes-van-big-data”
People Loop reactions
What CEO's say when they visited the People Loop:"Hallo Dirk, thanks again for your hospitality and inspiration! It is always good to leave the daily business madness and to be confronted with what really matters in terms of core actions. Which you a lot of success!"- Richard Turk CEO Charle sVögele Benelux
Talent Sharing CEO Event - Results
60 CEO's from various sectors and businesses attended the event "is customer behaviour predictable?", hosted by Talent Sharing.Prof. Dominique Hanssens from UCLA brought them insights and applicable models with respect to big data and marketing analytics.Considering the feedback and Q&A session we can speek of a marvellous success.
Sumitomo Heavy Industries decided to implement Purpose Based Selling for their EMEA sales management team.
Upcoming CEO Event
Talent Sharing organises a CEO event on August 30th. 2016.Topic: Is customer behaviour predictable.Guest speaker: Prof. Dr. Dominique Hanssens (Harvard).The event is by invitation only.
Damart Goes the Extra Mile
Damart chooses to inspire its employees with Talent Monitor.Damart is to introduce the Customer Effort as a measure to t's client centricity.Talent Monitor will facilitate this introduction.